Refund Policy

Cancellation and Return Policy

This cancellation policy does not affect your rights when we are at fault – for example, if goods are sent out in error, faulty of miss-described.

You have a legal right to cancel your contract up to 14 days after delivery. To do this please email us or write to us to discuss the matter further. In case of subscription your cancellation needs to be received by us at least five (5) days before the next bill date to prevent being charged for another month / 2 months or quarter as applicable.

If in case of cancellation or agreed return, goods are failed to be returned to us, we will collect them, and we will charge you the direct cost of the collection.

Due to the hygienic nature of our product it must be returned in its original unopened bottle. If the security seal on the bottle is in anyway broken or tampered with we will not refund the product.

Returns Process

Please contact us in case you would like to return goods and we will advise you what to do next.

Due to the hygienic nature of our product it must be returned in its original unopened bottle If the security seal on the product is in anyway broken or tampered with we will not refund the product.

We will refund you, in line with our returns policy, within 14 days of receiving the order in our office, or when proof of return is given, whichever is earliest.

Returning your entire order

You have the right to return your entire order up to 14 days from receiving the products. Due to the hygienic nature of our product it must be returned in its original unopened bottle. If the security seal on the product is in anyway broken or tampered with we will not refund the product.

When returning your entire order you will receive a refund for the order you have returned within 14 days of receiving the order in our office, or when proof of return is given, whichever is earliest.

Return postage costs, in this case, will be the responsibility of the customer.

Returning part of your order

You have the right to return part of your order up to 14 days from receiving the products. Due to the hygienic nature of our product it must be returned in its original unopened bottle.

When returning part of your order you will receive a refund for the products you have returned to us along with your original shipping costs within 14 days of receiving the order in our office, or when proof of return is given, whichever is earliest.

Return postage costs, in this case, will be the responsibility of the customer.

Returning Faulty or Wrong Goods

If you receive your goods and there is a problem please contact us to discuss the matter further.

If the goods are found to be faulty within a reasonable time frame of receiving the items then you may reject them and claim a full refund. If the fault is found later on, or if there is a delay in making a complaint, you will still be entitled to a replacement. If a replacement is not available, you may claim a part or full refund for the faulty goods.

Please Note: No claim for faulty goods can be made if any of the following applies – damage caused deliberately or negligence, improper use or careless maintenance, normal wear and tear, damage caused by not following the care instructions correctly.

In the event that the wrong item/s have been sent to you, we will refund the amount you paid for your purchase, your original shipping costs and any costs incurred on your behalf for the return of the wrong item within 14 days of receiving the product in our office, or when proof of return is given, whichever is earliest.

Please see return process for further details.