Terms of Service

TERMS AND CONDITIONS FOR THE SUPPLY OF PRODUCTS BY OLVLimits
Ridderspoorweg 135, 1032LL, Amsterdam, The Netherlands

This page (and any other documents that are referred to on it) contains the Terms and Conditions on which we supply any of the products listed on our website www.olvlimits.com (“our website”) to you. Please read these Terms and Conditions carefully before ordering any products from our website. You should be aware that by ordering any of our products, you agree to be bound by these Terms and Conditions. If you have any questions or feel unsure about any of the content please contact Customer Service before placing an order. We have written these T&C’s with the consumer in mind and have tried to make them as easy to understand as possible. To further enhance your understanding of the terms we have listed some words that are widely used throughout the document.

Here’s the terminology:

• Contract - means any purchase of items from our site between us and you for which these T&C’s are used for.
• Conditions - means the standard T&C’s of the sale, including the Returns Policy and any special terms and conditions confirmed in writing by us.
• Goods - means the products or services which we have sold to you in accordance with our T&C’s
• We – means OLVLimits, and “us” and “our” shall hold the same meaning.
• Subscription – means a promise of payment for consecutive issues of a product over a specified period of time

Within these T&C’s we shall use headings to aid your understanding of the document.

About us

If you need to contact us, please contact our Customer Service by email at info@olvlimits.com.  Our official company address is: Ridderspoorweg 135, Amsterdam The Netherlands, Our VAT number is NL004955772B83, and our company is registered with the Dutch Chamber of Commerce under number 92443524.

ACCURACY AND COMPLETENESS OF INFORMATION; NOT MEDICAL ADVICE

 We do not warrant that information made available on or through the Services is accurate, complete, reliable, error-free or current. Occasionally the Services may contain typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information if any information in connection with the Services is inaccurate at any time without prior notice. We undertake no obligation to update, amend or clarify information in the Services, except as required by law.

 

The materials on and for the Services are provided for general informational and educational purposes only, and it should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the materials on the Services is at your own risk.

 

The Services are not intended to provide and do not constitute medical advice. For medical advice, please consult with a physician or other health professional. We do not claim our products or services will alleviate, heal, or cure any health condition or symptom. The contents on the Services are not meant to diagnose, treat, prevent, or cure any medical condition, and should not be used as a substitute for consulting a physician or other health professional. Any information that you find on the Services, on websites we link to, or that you otherwise receive in connection with the Services should be verified with your physician. If you think you have a medical emergency or any condition requiring immediate attention, call your physician,

 

The Services may contain certain historical information. Historical information is necessarily not current and is provided for your reference only. We reserve the right to modify the contents of the Services at any time, but we have no obligation to update any information on the Services. You agree that it is your responsibility to monitor changes to the Services.

About the use of this website and our communication

Accessing our website means that you automatically agree to our Terms and Conditions. If you do not agree with them then please do not use our website and leave it. Our website is provided to you for your personal use only.

If you choose to access this website from outside the Netherlands you are responsible for compliance with local laws if and to the extent local laws are applicable.

We have made every effort to display the products as accurately as possible but cannot guarantee that the product images you see displayed on your screen are a totally accurate representation of the actual merchandise due among other reasons to the technical difference in monitors or screens you may use.

By placing an order through our website, you confirm that you are legally capable of entering into binding contracts, that the personal information which you provide when you register as a customer and place an order is true, accurate, current and complete in all aspects, and that you do not impersonate any other person.

We make no warranty that the website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represent the full functionality, accuracy, and reliability of the website.

We may provide links to other websites but if you follow these links you acknowledge and agree that we are not responsible for the availability or content or privacy practices of such external sites.

Our employees and agents are not authorised to make any representations concerning the goods unless confirmed first by us to you in writing. When placing an order with us you acknowledge that you have not relied on any such representations which are not confirmed.

All specifications, drawings and particulars of weights, sizes and performance issued by us are approximate only.

Making a contract with us

When you place an order with us, you are making an offer to buy goods. After receipt of your order we will send you an order acknowledgment email detailing the products and prices you ordered. If you do not receive such an email within 24hrs of placing your order please contact our Customer Services.

The order acknowledgment email is an acceptance of your order. Acceptance of your order and formation of the contract will only take place once we have confirmed your card authorisation for your order. This will be displayed on your screen at the time of payment confirmation.

You may order a product or submit subscriptions orders online at any time. Your submission of an order amounts to an offer to enter a contract to buy the products from us, and you cannot withdraw or cancel your subscription except as specifically stated in these Terms & Conditions.

Please make sure that your SPAM filter does not cause you not getting our messages.

When placing an order you have agreed that these Terms and Conditions apply to such order.

Pricing policy

We take great care in providing you with the right product information and prices. In the unlikely case that an error in pricing appears in goods that you have ordered we will inform you as soon as possible.

OLVLimits reserves the right to change the prices of products offered by its service form during the term of service, OLVLimits will inform you of this 14 days in advance. You have the right to cancel your subscription within 10 days of receiving notice, and will not incur any charges for undelivered goods.

Promotional codes and discounts

Friends - Discount code is designed to acquire new paying customers (using personal social media, email, and word of mouth). Offering these outside of the personal channels (commercial channels) is not permitted under any circumstances. Discount codes may not be used for commercial purposes and/ or purposes other than this for which they are issued. It is forbidden in any event to use OLVLimits brand or all possible combinations of misspelling within url combinations to attract traffic thus deployed to friends – spreading code.

Promotional codes and gift cards have validity which is indicated by OLVLimits. Discounts and deals are subject to availability.

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Delivery

We send the goods that you have ordered through PostNL, DPD or DHL. The place of delivery is deemed to be the shipping/delivery address that you provide in your order.

The Buyer (i.e. the person to whom the consignment is sent) will be the declarant and importer into the country for which the goods are destined.

We aim to process your order within 5 work days. How long it takes to receive the product depends on your location. 

If the goods are lost or damaged in transit, please let us know promptly, so that we can make a claim against the carrier. We will offer you the choice of a replacement or a full refund. Please see Returns Policy for further details.

The consignee (i.s. the person to whom the consignment is sent) will be the declarant and importer into the country for which the consignment is destined. The consignee will be responsible for both customs clearance and payment of customs duties and local taxes where required.

Delivery charges

The charges depend on the address and will be displayed on the checkout page.

Promotional codes and gift cards have validity which is indicated by OLVLimits. Discounts and deals are subject to availability.

We also offer international delivery to a number of countries. All orders for international delivery are subject to international terms and conditions. 

Payment , Subscription and Consequences of Late Payments

We accept Visa, Mastercard, American Express, Paypal and direct debit.

All credit card and debit card holders are subject to validity checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.

In case you have opted for a subscription, OLVLimits will automatically renew your subscription on a monthly / bimonthly or quarterly basis, this will be the anniversary date of your initial subscription – as authorised by you during the subscription sign up process.

Payment for each subscription period will be taken ahead of each service period.

If payment after the first reminder is not made within the period prescribed therein, OLVLimits reserve the right to terminate the service immediately, without prejudice to the right to compensation and the right to collect arrears and to recover the associated collection costs as well as to charge statutory interest.

Your account

If you use the OLVLimits, you are responsible for maintaining the confidentiality of your account and passwords, this includes restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password.

If you are under 18, you may use OLVLimits site only with the involvement of a parent or guardian. OLVLimits reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders at its sole discretion.

The customer is responsible for keeping up to date contact details including delivery address. If an order does not arrive because the contact information is not filled in correctly, OLVLimits will ship the order again within 5 days of receipt of the correct address and charge the extra delivery costs to the customer’s account.

Cancellation and Return Policy

This cancellation policy does not affect your rights when we are at fault – for example, if goods are sent out in error, faulty of miss-described.

You have a legal right to cancel your contract up to 14 days after delivery. To do this please email us or write to us to discuss the matter further. In case of subscription your cancellation needs to be received by us at least five (5) days before the next bill date to prevent being charged for another month / 2 months or quarter as applicable.

If in case of cancellation or agreed return, goods are failed to be returned to us, we will collect them, and we will charge you the direct cost of the collection.

Due to the hygienic nature of our product it must be returned in its original unopened bottle. If the security seal on the bottle is in anyway broken or tampered with we will not refund the product.

Returns Process

Please contact us in case you would like to return goods and we will advise you what to do next.

Due to the hygienic nature of our product it must be returned in its original unopened bottle If the security seal on the product is in anyway broken or tampered with we will not refund the product.

We will refund you, in line with our returns policy, within 14 days of receiving the order in our office, or when proof of return is given, whichever is earliest.

Returning your entire order

You have the right to return your entire order up to 14 days from receiving the products. Due to the hygienic nature of our product it must be returned in its original unopened bottle. If the security seal on the product is in anyway broken or tampered with we will not refund the product.

When returning your entire order you will receive a refund for the order you have returned within 14 days of receiving the order in our office, or when proof of return is given, whichever is earliest.

Return postage costs, in this case, will be the responsibility of the customer.

Returning part of your order

You have the right to return part of your order up to 14 days from receiving the products. Due to the hygienic nature of our product it must be returned in its original unopened bottle.

When returning part of your order you will receive a refund for the products you have returned to us along with your original shipping costs within 14 days of receiving the order in our office, or when proof of return is given, whichever is earliest.

Return postage costs, in this case, will be the responsibility of the customer.

Returning Faulty or Wrong Goods

If you receive your goods and there is a problem please contact us to discuss the matter further.

If the goods are found to be faulty within a reasonable time frame of receiving the items then you may reject them and claim a full refund. If the fault is found later on, or if there is a delay in making a complaint, you will still be entitled to a replacement. If a replacement is not available, you may claim a part or full refund for the faulty goods.

Please Note: No claim for faulty goods can be made if any of the following applies – damage caused deliberately or negligence, improper use or careless maintenance, normal wear and tear, damage caused by not following the care instructions correctly.

In the event that the wrong item/s have been sent to you, we will refund the amount you paid for your purchase, your original shipping costs and any costs incurred on your behalf for the return of the wrong item within 14 days of receiving the product in our office, or when proof of return is given, whichever is earliest.

Please see return process for further details.

Complaints Procedure

We do our utmost to provide you with the best information, products and services possible. In the case you do have a complaint or other comment to make please contact us by telephone, email or post at the earliest possibility clearly explaining the feedback you have. We will do our best to reply within 2 business days.

Privacy, Security and Cookies Policy

For information please see our separate document on Data protection, Cookies, Privacy and Security.

Liability and Indemnity

Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.

Our liability for losses you suffer as a result of us breaking these Terms and Conditions is strictly limited to the purchase price of the goods you purchased. Except as set out above and in relation to our contractual obligations to supply goods and/or services following acceptance of orders placed on our website, neither we nor any of our agents, affiliates, directors, employees or other representatives will be liable in contract, tort, negligence or otherwise for any loss or damage whatsoever in any way connected with your use of the website.

We shall not be liable for any indirect, or consequential loss of whatever nature, including damage to software or hardware, loss of income or revenue, loss of data, damage or loss of business, loss of profits or contracts, loss of anticipated savings, waste of management or office time however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable or any other indirect or consequential loss arising out of or in connection with your use of the website (including without limitation, any such loss arising out of or in connection with any order placed on the website, whether or not accepted by us).

You agree to indemnify us and our agents and officers, directors and employees, immediately on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of these Terms and Conditions by you. We may terminate your use of the website immediately if we consider that you have breached these Terms and Conditions.

OLVLimits will not be held responsible or liable for any accident or injury caused by any of our products.

Copyright

This website’s content (including text, design, layout, images, and videos) are protected by copyright and are the property of OLVLimits. Any use other than for your own personal and non-commercial use in line with the transactions and communications between you and us is not allowed without our express written permission.

Jurisdiction

These Terms & Conditions and all matters connected with any order you place on our website are governed by Dutch  law and you agree to submit to the exclusive jurisdiction of the Dutch courts in relation to all matters connected with, or arising out of, the website or any order you place on the website.

All dealings between us in connection with our T&C’s and each purchase shall be carried on in the English language.

You may not transfer any of your rights or obligations under these Terms to another person without our prior written consent, which we will not withhold unreasonably. We can transfer all or any of our rights and obligations under these Terms to another organisation, but this will not affect your rights under these Terms.

General

These Terms apply to our information and offer to you, the agreement between us and any related communication. We may change our Terms and Conditions at any time, so please do not assume that the same terms will apply to future orders.

In the event of any of these Terms and Conditions to be invalid or unenforceable the remainder of these Terms and Conditions will remain in place. No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms and Conditions that is caused by events outside our reasonable control which includes any strikes, civil commotion, terrorist attack or threat of terrorist attack, , fire, explosion, flood, other natural disaster, impossibility of the use of public or private transport, impossibility of the use of public or private telecommunications networks or any acts, decrees, legislation, regulations or restrictions of any government.

These Terms and Conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

We each acknowledge that, in entering into a contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such contract except as expressly stated in these terms and conditions.

Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party´s only remedy shall be for breach of contract as provided in these terms and conditions.

Retour policy OLVLimits

Returns Process - summary

If you are not 100% satisfied with your OLVLimits products we offer you a 30 day return service, free of charge . However all bottles must be returned to us unopend. If the security seal on the product is in anyway broken or tampered with we will not refund the product.

Please contact our customer service before you return your products. They will be glad to further assist you.

We will reimburse the amount you paid for your purchase with us as soon as possible, within a maximum of 30 days after an assessment of the goods returned. The customer is responsible for shipping costs. Returns received outside the above time frame are not to be accepted.

Please send your returns to:

OLVLimits - Returns

Ridderspoorweg 135, 1032LL, Amsterdam, The Netherlands

When and if returning your products, please consider the following terms and conditions:

We offer a 30 day return service.

When we receive your package in good order, we will refund you within 30 days.

Damaged deliveries can be returned free of charge. Please contact customer service.

The customer is responsible for shipping costs. Returns received outside the above time frame are not to be accepted.

In the event that the wrong product has been sent to you, we will refund the amount you paid for your purchase with us and any costs incurred on your behalf for the return of the wrong item shall also be refunded by us once we have received the goods from you within 30 days after purchase.

Amsterdam, Last updated: 28/12/2023 --- 28-December-2023